Phase
1 day
On-site audit focusing on service quality, leadership, and operational processes.
Services in detail
Specific offers
Three formats that we tailor specifically for teams, managers, and companies. We adapt the content, process, and scope to your individual needs.
These offers represent only a portion of what we have to offer. Please feel free to contact us—we will create a customized offer for you.
Tensions and need for optimization
Typical triggers, concrete results, and a clear timeframe for implementation in everyday working life.
It often starts with lots of complaints, the team seems unstable, and the mood in day-to-day business takes a turn for the worse.
At the same time, the handover is imminent, responsibilities are shifting, and there is a lack of a common, viable standard.
This is exactly where we come in: with clear analysis, prioritized measures, and consistent implementation in the company.
Deliverable audit report
Status overview with prioritized areas for action, critical interfaces, and a clear decision template for the next steps.
Deliverable standard set
Practical service and leadership standards for the company, tailored to roles, handovers, and daily implementation in the team.
Deliverable training plan
Role-based training steps for employees, managers, and onboarding with clear timing between day-to-day business and development.
Deliverable 30/60/90-day plan
Implementation roadmap with deadlines, responsibilities, review points, and measurable milestones for stable implementation.
Phase 2
2-4 weeks
Define priorities, refine standards, and establish a binding training plan.
Phase 3
Long-term support
Ensure implementation in the company, make adjustments, and convert into robust standards. Reflect, next steps.
Next step
Our offers at a glance
Team days in the hangar – exclusive!
Team format for new dynamics and individually planned – tailored to your needs.
Service modules
- Individual seminar/workshop tailored to your needs
- Practical exercises for communication and collaboration
- Catering and location in the unique Hugo Junkers Hangar
On-site hospitality coaching
Direct coaching on site during ongoing operations with a focus on leadership, service, and standards.
Service modules
- Live support for managers and teams
- Feedback at the point of service with priorities and reflection
- Measurable improvements for day-to-day business
Competition and mystery checks
Objective analysis of guest experience, processes, and market presence with clear recommendations for action.
Service modules
- Structured observation along the guest journey
- Comparison with relevant competitors
- Prioritized recommendations, with implementation support on request