Your Hospitality Partners
2 Generations.
2 Generations.
2 Perspectives.
1 Goal.
For hotels, restaurants, events, and hospitality in Germany, Austria, Switzerland, and beyond. We improve service quality, hospitality, leadership, and standards that become visible in day-to-day operations. Qualified audits → Priorities → Operational implementation → Transfer into standards.
Services
We bring fresh momentum to day-to-day operations. From operational support to strategic realignment, we work directly with your teams in live business environments.
We support teams directly in operations with practical training and consulting formats.
- On-site consulting
- On-the-job training
- Training courses and seminars for staff
- Seminars and training for onboarding, trainees, and introductory programs
With structured checks, we make quality, service, and processes measurable.
- Covert or open checks / mystery shopping
- Concrete recommendations including an implementation program
- Optional: training packages or action plans for implementation
- Hospitality becomes visible everywhere and processes improve measurably
We design formats that strengthen collaboration and enable real development steps.
- My team should get to know each other or me
- Promotion of team spirit
- Strategy retreats
- Team and communication events
- Facilitated development processes with clear results
During handovers, we support companies in securing stability and future readiness.
- Support generational transition professionally, interpersonally, and sustainably
- Clarify conflicts, handovers, and responsibilities
- Protect quality, knowledge transfer, know-how, and tradition
Who are our customers?
We work for companies and organizations where genuine hospitality and measurable success go hand in hand.
Restaurants
Shipping companies
Airports
Catering companies
Agenturen
Industry associations
Wholesale and retail
Banks
Healthcare facilities
- Companies that live and breathe hospitality or want to make it tangible
- Companies that value measurable internal and external success
The Team
Two perspectives, one shared commitment to quality. Full profiles and services are available on the team page.
Thorsten Neumann
Staatlich geprüfter Hotel-Betriebswirt
Restaurants, events, catering, operational implementation, and consulting
- Managing Director of noi! Event & Catering in Mönchengladbach with two own event locations, an own restaurant, and an internationally operating event and catering company
- Founder and owner of noi! Consulting - consultant and trainer
- More than 30 years of experience in upscale national and international restaurants and hotels
- Since 2009 with additional focus on event, catering, and hospitality projects
- Hands-on focus on team leadership, F&B, sales & marketing, standards and service quality, and cross-industry hospitality awareness
Christian Haselsberger, MSc
Trainer, organizational development, classification, hotel industry, and communication
- Founder / owner of "Christian Haselsberger Consulting and Training"
- Focus on team development and communication processes
- Solid experience in tourism and destination development
- Workshops, mediation, and training for sustainable collaboration and further development
- Recognized hotel classification up to 5-star superior in Austria / Tyrol
References
Excerpt from project experience and partner environment.
Get in touch
For inquiries, project ideas, or an initial conversation, go directly to the contact page with form and map.
Offices
- Germany - Mönchengladbach
- Austria - Innsbruck
- And wherever else you need us.
You can find complete contact details and the interactive map on the contact page.